Upkeep
Website help and tasks performed by our experienced team.
Core features
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Expert web team
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Edits & design
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Fixes & upkeep
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Emergency care
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24/7 monitoring
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+ More features
Webmaster
Phone support and a dedicated expert for all your website needs.
Upkeep features +
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Phone support
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Dedicated website manager
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Video call & screen share
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Simple eCommerce
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Events & tickets
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+ More features
Advanced
Custom solutions and tailored support for advanced websites.
Webmaster features +
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Advanced eCommerce
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Membership sites
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Complex functions
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Custom development
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Code-based tasks
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+ More features
Price & features
Compare website support plans
<< Swipe left & right to compare >>
Upkeep |
Webmaster |
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WEBSITE TASKS
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Turnaround time
Turnaround timeMost tasks are completed in 1 business day or less. If you have a complex task or a long to-do list, turnaround time may take longer.
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1 business day
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1 business day
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1 business day
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Edits & updates
Edits & updatesWe'll edit and update your current pages. Tasks include design changes, text edits, new sections, picture replacement, contact form customizations, mobile adjustments, sliders, menu changes, and more.
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New pages & design New pages & designWe can create new pages and features such as a staff page, blog, online store, photo galleries, pop-ups, contact forms, filters and sorting, conditional logic and more.
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Fixes & troubleshooting
Fixes & troubleshootingIf something breaks, stops working, becomes incompatible, or gets corrupted, we’ll fix it. Show us what or where the error is and we’ll handle the rest.
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Website down / broken Website down / brokenIf your website goes down, breaks, or stops functioning, we'll fix it and get it back online. We resolve everything from critical errors, malware, hacks, plugin and code conflicts, server timeout issues, DNS problems, and more.
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Speed optimization
Speed optimizationWe can improve your site's speed and load time through technical fixes, caching, image compression, CDN setups, CSS & Java minification, script deferrals, preloads, and other techniques.
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3rd party integrations
3rd party integrationsWe integrate 3rd party services with your website. We handle everything from Mailchimp, Salesforce, HubSpot, Instagram, Klaviyo, and many more.
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Basic
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Intermediate
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Advanced
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SEO / Google fixes
SEO / Google fixesWe'll fix your on-site SEO technical errors. If Semrush, Google Search Console, or other SEO audits are reporting errors, send us a list and we'll get started on it.
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Full website audit Full website auditWe can run a full audit on your website or use a website audit report you provide. In either scenario, we can tuneup, fix or correct everything from SEO errors, WordPress site health items, and more.
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Events & tickets
Events & ticketsWe support event calendars and their various functions: new event creation, RSVP features, tickets, time zone displays, details and maps, address / virtual links, guest list functions, age restrictions, and more.
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Simple eCommerce Simple eCommerceWe’ll support your online store and eCommerce needs – product edits and additions, subscription setups, payment processor integrations, shipping options, coupon codes, store rules and more.
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Advanced eCommerce
Advanced eCommerceWe support advanced eCommerce setups such as complex shipping, event tickets, reservations and bookings, rentals, scheduled product availability, variable quantity discounts and coupons, multi-product options, wholesale pricing rules, deposits features, paid appointments, and more.
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Membership sites Membership site supportIf your site offers memberships or offers private content for select users, we can support it. We can help with member-only discounts, products, menus, pages, page sections, categories, blog posts, wholesale pricing, and more.
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Complex functions
Complex functionsWe support websites with complex functions such as scheduled tasks, custom PHP, directory listings, complex filters, advanced category sorting, calculators, and more.
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Custom development
Custom developmentOur dev team can write custom code to modify your website's functions, filters, actions, behaviors and more. If you need us to create a custom WordPress plugin for a unique function, we can help with that too.
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SUPPORT FEATURES
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Expert web team Expert web teamGet expert support from our team of pros. We're on-call and ready to help with any website edit, update, fix, security item or task you need.
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Emergency care
Emergency careWhen worst case scenarios happen, we’re there to take action. Whether it’s your website going down, a DNS error, malware infections, or anything else, we’ll get it fixed.
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24/7
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24/7
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24/7
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Support tickets Support ticketsOpen a ticket easily in our support portal or by simply sending an email. You can view all your tickets and their status in your account. View replies and send replies from either your account or email. We make it easy.
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Sticky note tool Sticky note toolOur tool lets you leave a digital sticky note right on top of your site. We can see exactly where you clicked along with your instructions and attachments. It's like we're sitting next to you while you point at your screen.
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Support time Support timeOur monthly support times ensure you're covered for any task, issue, fix phone call, consultation, or need. Upgrade, downgrade, add time or reduce time at anytime. Time is flexible and rolls over.
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60 min / mo
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120 min / mo
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180 min / mo
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Rollover time
Rollover timeAccrue unused time from your previous months for busy periods and long to-do lists.
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Up to 2 hr
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Up to 4 hr
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Up to 6 hr
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Phone support Phone supportSchedule phone calls with your dedicated website manager. They're ready to answer questions, give tutorials, and provide consultations. Leverage our experience and knowledge to enhance your website.
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Video call / screen share Video call / screen shareHop on a video call to show us what you need. You can share your screen with us just like we can share ours with you. Great for tutorials and communicating without confusion.
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Dedicated website manager Dedicated website managerTalk to the same rep every time. Get a direct phone line and personal email to your dedicated expert. They're on-call to manage your requests, edits, design changes, fixes and answer questions.
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UPKEEP & SECURITY
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WordPress updates WordPress updatesWe update your plugins, themes, and WordPress core on a daily basis. Maintenance can also be customized to skip certain updates, or only update particular items on set days or times.
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Daily
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Daily
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Daily
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Uptime monitoring Uptime monitoringTooltip content
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Every 60 min
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Every 30 min
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Every 1 min
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Visual monitoring
Visual monitoringWhile uptime monitoring detects when your site goes down, visual monitoring detects when something goes wrong while your site is still up. We monitor your site for any meaningful visual changes - broken page, design mistakes, messed up appearance, error messages, hacks, and more.
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1 page
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3 pages
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5 pages
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Malware scans / removal Malware scans / removalWe're constantly scanning your site for malware, including complex and backdoor malware that other security services miss. If we detect any infections on your site, we get notified and begin removing it.
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Unlimited
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Unlimited
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Unlimited
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Security firewall
Security firewallOur enterprise-grade firewall provides real-time protection without slowing down your site. We defend against suspicious traffic, brute-force attacks, malware, plugin vulnerabilities, and nefarious visitor activity.
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24/7
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24/7
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24/7
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Website backups
Website backupsWe make a copy of your website every day on our secure cloud server. If your hosting server ever goes down, our backups won't go down with it - they're safe in the cloud. (Real-time backups add-on available)
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Daily
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Daily
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Daily
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Saved backups
Saved backupsWe store up to 90 days of daily website backups on our secure cloud server, which saves you space on your server. This also means your backups are safely stored away from your hosting server where mistakes, issues and hacks take place.
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90 days
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90 days
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90 days
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Monthly reports
Monthly reportsGet a monthly website health report that details all our daily activies – plugin updates, theme updates, malware scans, firewall stats, and more.
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Get started today
No contracts. Cancel anytime. Try our month-to-month website support plans without any risk or commitment.
$129
monthly
Core features
Expert web team, edits & fixes, emergency care, 24/7 monitoring, daily upkeep, and more
No contract. Cancel anytime.
Webmaster
$249
monthly
Upkeep features +
Phone support, dedicated website manager, video calls, design, simple eCommerce, and more
No contract. Cancel anytime.
Advanced
$379
monthly
Webmaster features +
Advanced eCommerce, membership sites, complex functions, custom development, and more
No contract. Cancel anytime.
Questions? Custom quotes?
We provide everything from full website design and development to ongoing support and custom service retainers.
“I’ve tried different website management services and Set My Site is the best by far. The personal service and consultations can’t be beat.”
Phillip Palmer
ABC 7 Los Angeles
Phillip Palmer Invitational
Website support plan FAQ
Common questions
No contracts. All our website maintenance services and management plans are month-to-month. You can cancel anytime with no cancellation fees. Simply cancel 1 business day before your next payment renews to stop service and any future charges.
Yes - we update WordPress plugins for you on a daily basis. We also update your theme and WordPress core version daily as well. If your server needs a PHP update or resource adjustments, we can do that too.
Our team is proudly USA-based here in Las Vegas, NV with experts also working out of San Diego, Dallas, and Chicago. We operate on Pacific Time and regular support Monday through Friday, 9am – 5pm. Emergency support is available 24/7.
We've been in business since 2010. We started as a website design company in Los Angeles. Over time, increased demand for help and assistance saw us morph into a website support company. (And yes, we still do design).
We offer a support portal with various tools. Our ticket system is the primary support method. Our plans also include phone and email support in addition our sticky note tool.
The tool let's you leave digital sticky notes right on top of your site with comments and attachments. Our team can see exactly where you clicked and what you want.
Yes. While we specialize in WordPress, we support various website platforms - Wix, Webflow, Weebly, Shopify, Squarespace, Duda, pure HTML, and more.
In the majority of cases, yes. A custom quote is required since each WordPress Multisite installation can vary in complexity, size, number of sites, and more.
Contact us today or call 800-730-4443 so we can review your WordPress Multisite installation and provide you with a quote.
Don't know what a WordPress Multisite is? Click here.
Nope - everything remains yours whether you signup or cancel. You don't give up access or ownership. You simply share access with us so we can complete the tasks you send us. We can manage your site right where it is.
Yes. If you don't already have website security in place, we include it with all our website support plans. Tasks include:
Daily malware & removal, daily backups, security firewall, 24/7 uptime monitoring, visual monitoring, SSL configuration, encryption, custom site hardening, brute force protection, IP Blocking, and more.
Yes. We offer fully-managed, premium website hosting with various options to serve different website needs and demands. If you want us to manage your hosting as well, it's an option. Click here to view our website hosting plans.
Questions? Let's chat.
Send us your questions. We'll get back to you with answers.
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“Very impressed. We’ve worked with a lot of website support companies, but Set My Site is a cut above. Talented design team, great tools, and awesome communication.”
Haley McHenry
Marketing Manager
Belching Beaver Brewery
WEBSITE PLATFORMS WE SUPPORT
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Call our website experts today at (800) 730-4443
“Their pricing model suits my small business perfectly and their support team can’t be beat. If you own a growing business and want to have a professional image, look no further than Set My Site. You will NOT be dissapointed.”
Casey Cooper
Founder, Owner
Dependable Lawn Pros
“I absolutely love Set My Site. They are timely, communicate effectively, and get the job done. If they were to tell me their price was $1,000 I’d find a way to pay it; you can’t find service like this everywhere!”
Stephanie Kilson-Thomas
Founder, Owner
KT Travel & More
Get started today
$129
monthly
Core features
Expert web team, edits & fixes, emergency care, 24/7 monitoring, daily upkeep, and more
No contract. Cancel anytime.
Webmaster
$249
monthly
Upkeep features +
Phone support, dedicated website manager, video calls, design, simple eCommerce, and more
No contract. Cancel anytime.
Advanced
$379
monthly
Webmaster features +
Advanced eCommerce, membership sites, complex functions, custom development, and more
No contract. Cancel anytime.